- Upon delivery, a visual check is necessary as this is a handmade product, not a serial production. In the event of an incorrect quantity, please report it in writing at the takeover. Later objections cannot be accepted.
- It is the duty of the claimant to notify GF® in writing that you are about to return the parcel. Should you neglect to announce this the product will not be accepted for the complaint management procedure.
- Any complaint related to an apparent defect in manufacture must be lodged instantly, within 10 business days.
- The defective product must be made available, including the original packaging, to be delivered to GF® for expert examination. The complaint management is governed by the relevant provisions of the Commercial Code of the Czech Republic.
- Legitimate complaints arising from apparent defects in manufacture shall be settled within 20 business days.
- In the event of a complaint, please contact the manufacturer. GF® cannot deal with a complaint if the product(s) was/were used outside exclusive personal use or if the instructions for use of the product were not followed properly.
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